At Harley Heritage, we believe in transparency and empowering our customers. Below you’ll find answers to the most common questions we receive. If you can’t find what you’re looking for, our expert team is just a phone call or email away.
Q1: How long will it take to process and ship my order? ⏱️
Most in-stock orders are processed and shipped within 1-2 business days. During major sales or holidays, processing may take slightly longer. You will receive a shipping confirmation email with a tracking number as soon as your order leaves our warehouse.
Q2: What shipping carriers do you use? 🚚
We partner with major reliable carriers including UPS, FedEx, and the USPS to ensure your parts get to you safely and efficiently. The carrier and service level used are based on the size, weight, and destination of your order to provide the best value.
Q3: Do you ship internationally? 🌍
Yes! We are proud to serve the global Harley-Davidson community. We ship to most countries worldwide. International shipping costs and delivery times are calculated at checkout. Please note that customers are responsible for any applicable customs duties, taxes, or fees imposed by their country, which are not included in the order total.
Q4: My tracking number says delivered, but I don’t have my package. What should I do? 🔍
First, please check around your property, with neighbors, and in any designated safe places. If you still cannot locate the package, please contact the shipping carrier directly with your tracking number. They have the most detailed delivery information. If the carrier is unable to resolve the issue, please contact us and we will assist in initiating a trace or claim.
Q5: What is your return policy? 🔄
We want you to be completely satisfied. Most new, unused items in their original packaging can be returned within 30 days of delivery for a full refund or exchange. Some items, such as electrical components, special orders, and parts that have been installed or modified, are not eligible for return due to safety and liability reasons. Please see our full [Return Policy] page for detailed instructions and exceptions.
Q6: Are the parts covered by a warranty? 📜
Yes. Genuine OEM Harley-Davidson parts are covered by the manufacturer’s warranty. Premium aftermarket parts are covered by the warranty provided by their respective manufacturer, typically ranging from 1 year to a limited lifetime. The specific warranty details are included with the product or available on the product page. Harley Heritage will support you in processing any valid warranty claims.
Q7: How can I be sure a part will fit my specific Harley-Davidson model? ✅
This is our specialty! We have multiple tools to help you:
Shop by Bike: Use the selector at the top of our website to input your exact year, model, and sub-model. Our catalog will then filter to show only compatible parts.
Product Descriptions: Every product page clearly lists the compatible years and models.
Expert Support: When in doubt, call us! Our technicians can confirm fitment over the phone before you order.
Q8: What is the difference between OEM and Aftermarket parts? 🤔
OEM (Original Equipment Manufacturer): These are genuine Harley-Davidson® parts. They are guaranteed to be an exact match for the original part on your bike, ensuring perfect fitment and performance.
Aftermarket: These are parts produced by third-party companies. We carefully curate our aftermarket selection to include only premium, high-quality brands that often offer performance enhancements, customization options, or value. We clearly label all product types so you know exactly what you’re buying.
Q9: The part I need is listed as “Discontinued” by Harley-Davidson. Can you help? 🕵️♂️
Often, yes! Sourcing rare and discontinued parts is a core part of our business. Please contact us directly with the part number or a description of what you need. Our extensive network of suppliers and salvagers allows us to often find parts that are no longer available through standard channels.
Q10: I’m in the middle of a repair and have a technical question. Can I call you? 📞
Absolutely. This is what sets us apart. Our team isn’t just order-takers; they are certified technicians and experienced builders. Feel free to call us for advice on installation, torque specs, or troubleshooting. We’re here to help you get the job done right.
Q11: Do you offer installation services? 🛠️
Harley Heritage is an e-commerce retailer and does not have a physical service garage. However, we can often recommend trusted independent shops in your area if you need professional installation.
Q12: How do I create an account? 📝
Click on the “Login/Register” link at the top of the site. You can create an account using your email address. Having an account allows you to track orders, save your bike information for easy shopping, and create wish lists.
Q13: I forgot my password. How can I reset it? 🔒
Click on the “Login/Register” link and then click “Forgot Your Password?”. Enter the email address associated with your account, and you will receive an email with a link to reset your password.
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